How to Download AirWave: A Comprehensive Guide
If you are looking for a versatile and easy-to-use network management system for your enterprise campus wired, wireless, and remote connectivity, you might want to consider Aruba AirWave. AirWave is a powerful tool that can help you streamline configuration and deployment, gain real-time visibility and control, enhance security and compliance, and optimize network performance and user experience. In this guide, we will show you how to download, install, and use AirWave to manage your network.
What is AirWave and why do you need it?
AirWave is a network management system (NMS) that supports Aruba wireless, wired, and remote access networks, as well as wired and wireless infrastructures from a wide range of third-party manufacturers. It can be deployed as a purpose-built hardware or virtual machine image, and each AirWave server can support up to 4,000 network devices (access points, switches, and controllers).
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AirWave features and benefits
Some of the key features and benefits of AirWave are:
Zero-touch provisioning: AirWave allows you to automatically push configuration files to devices using Aruba's Zero-Touch Provisioning (ZTP) feature. This simplifies the deployment process and saves time and resources.
Contact tracing and location tracing: AirWave can export, analyze, and display historical Wi-Fi location data from your network using Aruba Central or a third-party data analysis tool. This can help you identify nearby clients and contact duration for COVID-19 outbreak management.
User and application visibility and control: AirWave provides detailed health and analytics dashboards to monitor critical applications and services on your network. It also offers tools to manage RF coverage, strengthen wireless security, and demonstrate regulatory compliance.
Wi-Fi connectivity health analytics: AirWave uses machine learning algorithms to analyze Wi-Fi connectivity data from your network devices and clients. It can identify common issues such as poor signal strength, interference, or configuration errors, and provide recommendations for improvement.
Multivendor and 3rd party integration: AirWave can manage multiple generations of switches and wireless access points from various vendors, while providing granular visibility across your access infrastructure. It can also integrate with third-party solutions such as firewalls, intrusion detection systems, or service desk platforms.
AirWave alternatives and competitors
While AirWave is a popular choice for many enterprise customers, it is not the only option available in the market. Some of the alternatives and competitors to AirWave are:
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Cisco DNA Center: Cisco DNA Center is a cloud-based network management platform that offers automation, assurance, analytics, security, and integration capabilities for Cisco networks.
Zabbix: Zabbix is an open source network monitoring solution that can monitor various network parameters such as availability, performance, configuration, or security.
SolarWinds Network Performance Monitor: SolarWinds Network Performance Monitor is a network monitoring software that can collect and analyze data from routers, switches, firewalls, servers, or other devices on your network.
Datadog: Datadog is a cloud-based monitoring service that can collect and visualize metrics, logs, traces, or events from your network devices, applications, or services.
Dynatrace Dynatrace is a software intelligence platform that can monitor and optimize the performance, availability, and security of your network, applications, and cloud infrastructure.
Each of these alternatives and competitors has its own strengths and weaknesses, and you should evaluate them based on your specific needs and budget. However, if you are looking for a comprehensive and flexible network management system that can support Aruba and third-party devices, AirWave might be the best option for you.
How to download AirWave from Aruba Support Portal
Before you can install and use AirWave on your server, you need to download the AirWave software image from the Aruba Support Portal. The Aruba Support Portal is a web-based platform that provides access to software downloads, documentation, technical support, and other resources for Aruba customers and partners. To download AirWave from the Aruba Support Portal, you need to have a valid account and an active service contract.
Prerequisites and requirements
Before you download AirWave from the Aruba Support Portal, you need to make sure that you meet the following prerequisites and requirements:
Aruba Support Portal account: You need to have a valid username and password to log in to the Aruba Support Portal. If you do not have an account, you can register for one .
Service contract: You need to have an active service contract for AirWave to access the software downloads. If you do not have a service contract, you can contact your Aruba sales representative or partner to purchase one.
Download manager: You need to have a download manager software installed on your computer to download large files from the Aruba Support Portal. You can use any download manager of your choice, such as .
Storage space: You need to have enough storage space on your computer or external drive to save the AirWave software image. The size of the image depends on the version of AirWave you are downloading, but it is usually around 2 GB.
Steps to download AirWave
To download AirWave from the Aruba Support Portal, follow these steps:
Log in to the Aruba Support Portal: Go to and enter your username and password. Click on Login.
Navigate to the software downloads page: On the top menu bar, click on Software Downloads. On the left sidebar, click on AirWave Management Platform (AMP).
Select the version of AirWave you want to download: On the right panel, you will see a list of available versions of AirWave. Click on the version number that matches your preference. For example, if you want to download AirWave 8.2.12.1, click on AirWave 8.2.12.1.
Select the format of AirWave you want to download: On the next page, you will see two options for downloading AirWave: ISO image or OVA image. The ISO image is a file that contains the operating system and the AirWave software, which can be burned to a CD or DVD and used to install AirWave on a physical server. The OVA image is a file that contains a virtual machine template that can be imported into a hypervisor such as VMware or Hyper-V and used to install AirWave on a virtual server. Choose the format that suits your deployment scenario. For example, if you want to install AirWave on a virtual server using VMware, click on Airwave-8.2.12.1-x86_64-20210215-ova.zip.
Download the AirWave image: On the next page, you will see a link to download the AirWave image file. Right-click on the link and select Copy link address. Open your download manager software and paste the link into it. Start the download process and wait until it is completed.
How to verify the download
To verify that you have downloaded the correct and complete AirWave image file, you need to check its checksum value. A checksum is a unique string of characters that is generated from a file using a mathematical algorithm. The checksum value can be used to verify the integrity and authenticity of a file. To check the checksum value of the AirWave image file, follow these steps:
Find the checksum value of the AirWave image file: On the same page where you downloaded the AirWave image file, you will see a link to download the checksum file. Click on the link and open the checksum file in a text editor. You will see a string of characters that represents the checksum value of the AirWave image file. For example, if you downloaded the AirWave 8.2.12.1 OVA image, the checksum value is 7c6f0c8a5a3b9f0a7f4d4e8f0e9b9c5c.
Calculate the checksum value of the downloaded file: You need to use a checksum calculator software to calculate the checksum value of the downloaded file on your computer. You can use any checksum calculator of your choice, such as . Open the checksum calculator software and select the downloaded file. The software will calculate and display the checksum value of the file. For example, if you used MD5 & SHA Checksum Utility, you will see something like this:
Compare the checksum values: You need to compare the checksum value of the AirWave image file from the Aruba Support Portal with the checksum value of the downloaded file on your computer. If they match, it means that you have downloaded the correct and complete AirWave image file. If they do not match, it means that there was an error or corruption during the download process, and you need to download the file again.
Once you have verified that you have downloaded the correct and complete AirWave image file, you can proceed to install it on your server.
How to install AirWave on your server
After you have downloaded the AirWave image file from the Aruba Support Portal, you need to install it on your server. The installation process depends on whether you are using a physical server or a virtual server, and whether you are using an ISO image or an OVA image. In this section, we will cover both scenarios and provide step-by-step instructions for each one.
Installation options and recommendations
Before you install AirWave on your server, you need to decide which installation option suits your deployment scenario best. There are two main installation options: physical server or virtual server.
Physical server: A physical server is a dedicated hardware device that runs AirWave as its operating system. This option provides better performance and reliability than a virtual server, but it also requires more upfront cost and maintenance. A physical server is recommended for large-scale deployments that require high availability and scalability.
Virtual server: A virtual server is a software-based device that runs AirWave as a virtual machine (VM) on a hypervisor such as VMware or Hyper-V. This option provides more flexibility and cost-efficiency than a physical server, but it also introduces some overhead and complexity. A virtual server is recommended for small-to-medium-scale deployments that require less resources and management.
In addition to choosing between a physical server or a virtual server, you also need to choose between an ISO image or an OVA image. There are two main types of images: ISO image or OVA image.
ISO image: An ISO image is a file that contains the operating system and the AirWave software, which can be burned to a CD or DVD and used to install AirWave on a physical server. This option requires more manual steps and configuration than an OVA image, but it also provides more customization options.
OVA image: An OVA image is a file that contains a virtual machine template that can be imported into a hypervisor such as VMware or Hyper-V and used to install AirWave on a virtual server. This option requires less manual steps and configuration than an ISO image, but it also provides less customization options.
The table below summarizes the pros and cons of each installation option:
Installation option
Pros
Cons
Physical server + ISO imageBest performance and reliability
More upfront cost and maintenance
Physical server + OVA image
Easy installation and configuration
Less customization options
Virtual server + ISO image
More customization options
More manual steps and configuration
Virtual server + OVA image
Most flexible and cost-efficient
Some overhead and complexity
You can choose the installation option that best suits your deployment scenario, budget, and preferences. However, for the sake of this guide, we will assume that you are using a virtual server and an OVA image, as this is the most common and recommended option for most customers.
Steps to install AirWave
To install AirWave on your virtual server using an OVA image, follow these steps:
Import the OVA image into your hypervisor: Open your hypervisor software such as VMware or Hyper-V and select the option to import a virtual machine. Browse to the location where you saved the AirWave OVA image file and select it. Follow the instructions on the screen to import the OVA image into your hypervisor. You will need to specify some settings such as the name, location, network, and resources of the virtual machine.
Power on the virtual machine: After you have imported the OVA image into your hypervisor, you will see a new virtual machine in your inventory. Select the virtual machine and click on the power button to start it. You will see a console window that shows the boot process of the virtual machine.
Log in to the virtual machine: When the boot process is completed, you will see a login prompt on the console window. Enter root as the username and eTIPS123 as the password. You will be logged in to the virtual machine as the root user.
Change the root password: For security reasons, you should change the default root password of the virtual machine. To do so, type passwd at the command prompt and enter a new password of your choice. Confirm the new password by entering it again.
Run the amp-install script: To complete the installation of AirWave on your virtual machine, you need to run a script called amp-install. This script will guide you through some configuration steps such as setting up the network interface, hostname, timezone, license key, database, and admin user. To run the script, type /root/amp-install at the command prompt and follow the instructions on the screen. You will need to provide some information such as:
Ethernet interface: The name of the network interface that connects your virtual machine to your network. For example, eth0.
Ethernet address: The IP address of your virtual machine on your network. For example, 192.168.1.100.
Ethernet netmask: The subnet mask of your network. For example, 255.255.255.0.
Ethernet gateway: The IP address of your network gateway or router. For example, 192.168.1.1.
DNS servers: The IP addresses of your DNS servers that resolve domain names on your network. For example, 8.8.8.8 8.8.4.4.
AirWave hostname: The hostname or domain name of your AirWave server that will be used to access it from a web browser. For example, airwave.example.com.
AirWave timezone: The timezone of your AirWave server that will be used to display date and time information on the web interface. For example, America/New_York.
AirWave license key:The license key that you received from Aruba when you purchased AirWave. This key determines how many devices you can manage with AirWave.AirWave database: The name of the database that will store the AirWave data. You can use the default name airwave or choose a different name.
AirWave admin user: The username and password of the admin user that will have full access to the AirWave web interface. You can use the default username admin or choose a different username. You should choose a strong password that is not easy to guess.
After you have provided all the information, the script will install and configure AirWave on your virtual machine. This may take several minutes, depending on your network speed and system resources. When the script is finished, you will see a message that says AirWave installation complete.
How to configure AirWave after installation
After you have installed AirWave on your virtual machine, you need to do some additional configuration steps to make it fully functional and secure. These steps include:
Update AirWave to the latest version: You should always keep your AirWave server updated to the latest version to get the latest features, bug fixes, and security patches. To update AirWave, you need to download the latest software image from the Aruba Support Portal and run a script called amp_upgrade. For detailed instructions on how to update AirWave, refer to .
Enable HTTPS for web access: You should always use HTTPS to access your AirWave web interface, as it provides encryption and authentication for your data and credentials. To enable HTTPS, you need to generate or import a SSL certificate and configure your web server settings. For detailed instructions on how to enable HTTPS, refer to .
Change the default SNMP community strings: You should always change the default SNMP community strings that are used by AirWave to communicate with your network devices, as they provide access and control over your devices. To change the default SNMP community strings, you need to edit the file /etc/snmp/snmpd.conf on your AirWave server and restart the SNMP service. For detailed instructions on how to change the default SNMP community strings, refer to .
Configure email notifications: You can configure AirWave to send email notifications to you or your team when certain events or conditions occur on your network, such as device down, configuration change, or threshold violation. To configure email notifications, you need to specify your SMTP server settings and create notification profiles and triggers. For detailed instructions on how to configure email notifications, refer to .
Configure backup and restore: You should always backup your AirWave data regularly, in case of any disaster or data loss. You can configure AirWave to perform automatic backups daily, weekly, or monthly, and store them locally or remotely. You can also restore your AirWave data from a backup file if needed. To configure backup and restore, you need to specify your backup settings and schedule, and run a script called amp_restore. For detailed instructions on how to configure backup and restore, refer to .
After you have completed these configuration steps, your AirWave server is ready to use.
How to use AirWave to manage your network
Now that you have installed and configured AirWave on your server, you can start using it to manage your network. In this section, we will show you how to use some of the basic features of AirWave, such as adding devices and groups, monitoring network performance and health, and troubleshooting network issues.
How to add devices and groups to AirWave
To manage your network devices with AirWave, you need to add them to AirWave first. You can add devices manually or automatically using various methods such as discovery scan, zero-touch provisioning (ZTP), or CSV import. You can also organize your devices into groups based on criteria such as location, function, or type.
Add devices manually: To add devices manually, follow these steps:
Login to the AirWave web interface: Open your web browser and enter the URL of your AirWave server. For example, Enter your admin username and password and click on Login.
Navigate to the device addition page: On the top menu bar, click on Add. On the left sidebar, click on Device.
Enter the device details: On the right panel, you will see a form where you can enter the details of the device you want to add. You will need to provide some information such as:
Name: The name of the device that will be displayed on AirWave. For example, AP-01.
IP Address: The IP address of the device on your network. For example, 192.168.1.101.
Type: The type of the device, such as access point, switch, or controller. For example, Aruba AP.
Group: The group that the device belongs to. You can choose an existing group or create a new one. For example, Campus A.
Folders: The folders that the device belongs to. You can choose existing folders or create new ones. Folders are used to organize devices into hierarchical categories. For example, Campus A > Building 1 > Floor 2.
SNMP Version: The version of SNMP that the device supports. You can choose SNMPv1, SNMPv2c, or SNMPv3. For example, SNMPv2c.
SNMP Read Community: The SNMP read community string that is used by AirWave to query information from the device. For example, public.
SNMP Write Community: The SNMP write community string that is used by AirWave to send commands to the device. For example, private.
Login Username and Password: The username and password that are used by AirWave to log in to the device via SSH or Telnet. For example, admin and eTIPS123.
Enable Password: The enable password that is used by AirWave to enter privileged mode on the device via SSH or Telnet. For example, eTIPS123.
Add the device: After you have entered all the required information, click on Add Device. AirWave will try to connect to the device and verify its details. If successful, you will see a message that says New Device Added Successfully. If not, you will see an error message that explains what went wrong.
Add devices automatically: To add devices automatically, you can use one of these methods:
Discovery scan: You can use AirWave's discovery scan feature to scan your network for devices and add them to AirWave automatically. To use this feature, you need to specify a range of IP addresses or subnets that you want to scan, and provide some credentials that AirWave can use to access the devices. AirWave will then scan your network and try to identify and add any devices that match your criteria. For detailed instructions on how to use discovery scan, refer to .
ZTP (Zero-Touch Provisioning):You can use Aruba's ZTP feature to provision and add devices to AirWave automatically without any manual intervention. To use this feature, you need to have an Aruba Activate account and a DHCP server on your network that can assign IP addresses and direct devices to Aruba Activate. Aruba Activate will then push configuration files and license keys to the devices and direct them to AirWave. AirWave will then add the devices and apply the configuration files automatically. For detailed instructions on how to use ZTP, refer to .
CSV import:You can use AirWave's CSV import feature to import a list of devices from a CSV file and add them to AirWave automatically. To use this feature, you need to create a CSV file that contains the details of the devices you want to add, such as name, IP address, type, group, folders, SNMP version, SNMP community strings, login username and password, enable password, and so on. You can use the template provided by AirWave to create your CSV file. AirWave will then import the CSV file and try to add the devices based on the information in the file. For detailed instructions on how to use CSV import, refer to .
Add groups: To add groups, follow these steps:
Login to the AirWave web interface: Open your web browser and enter the URL of your AirWave server. For example, Enter your admin username and password and click on Login.
Navigate to the group addition page: On the top menu bar, click on Add. On the left sidebar, click on Group.
Enter the group details: On the right panel, you will see a form where you can enter the details of the group you want to add. You will need to provide some information such as:
Name: The name of the group that will be displayed on AirWave. For example, Campus A.
Description: A brief description of the group and its purpose. For example, A group for devices in Campus A.
Parent Group: The parent group that the group belongs to. You can choose an existing group or create a new one. For example, All Devices.
Folders: The folders that the group belongs to. You can choose existing folders or create new ones. Folders are used to organize groups into hierarchical categories. For example, Campus A > Building 1 > Floor 2.
Configuration Template: The configuration template that will be applied to the devices in the group. You can choose an existing template or create a new one. Configuration templates are used to define common settings and policies for devices in a group. For example, Campus A Template.
Alerts and Triggers: The alerts and triggers that will be enabled for the devices in the group. You can choose existing alerts and triggers or create new ones. Alerts and triggers are used to notify you or your team when certain events or conditions occur on your network, such as device down, configuration change, or threshold violation. For example, Campus A Alerts and Triggers.
Add the group: After you have entered all the required information, click on Add Group. AirWave will create the group and add it to your inventory.
How to monitor network performance and health with AirWave
To monitor network performance and health with AirWave, you can use various dashboards and reports that provide real-time and historical data and analytics on your network devices, users, applications, and services. You can also customize your dashboards and reports to suit your preferences and needs.
Login to the AirWave web interface: Open your web browser and enter the URL of your AirWave server. For example, Enter your admin username and password and click on Login.
Navigate to the dashboard or report you want to view: On the top menu bar, click on one of these options: Home, Dashboards, Reports, or AirWave Management Platform (AMP). On the left sidebar, click on one of these options: All Devices, All Groups, All Folders, or a specific device, group, or folder. On the right panel, click on one of these tabs: Status, Audit Trail, Clients, Rogue APs, Rogue Clients, AppRF, VisualRF, Alerts, Events, or Reports. You will see a dashboard or report that shows the relevant information for your selection. For example, if you click on All Devices > Status, you will see a dashboard that shows the status of all devices on your network.
View and analyze the data and metrics: On the dashboard or report, you will see various data and metrics that indicate the performance and health of your network, such as device availability, uptime, CPU, memory, disk, bandwidth, throughput, latency, packet loss, errors, retries, signal strength, noise, interference, channel utilization, client count, client type, client OS, client health, client throughput, client signal quality, client SNR, client RSSI, application name, application category, application risk level, application response time, application throughput, application sessions, application users, and so on. You can view and analyze these data and metrics to understand the current and historical state of your network and identify any issues or opportunities for improvement.
Customize your dashboard or report: You can customize your dashboard or report to suit your preferences and needs. You can change the layout, appearance, filters, columns, sorting, grouping, aggregation, time range, refresh rate, and export options of your dashboard or report. You can also create your own custom dashboards and reports using the AirWave Custom Report Builder. For detailed instructions on how to customize your dashboard or report, refer to .
How to troubleshoot network issues with AirWave
To troubleshoot network issues with AirWave, you can use various tools and features that help you diagnose and resolve problems on your network devices, users, applications, and services. You can also use AirWave's machine learning capabilities to detect and prevent issues before they affect your network performance and user experience.
Login to the AirWave web interface: Open your web browser and enter the URL of your AirWave server. For example, Enter your admin username and password and click on Login.
Navigate to the device or user you want to troubleshoot: On the top menu bar, click on one of these options: Dashboards, AirWave Management Platform (AMP), or Clients. On the left sidebar, click on one of these options: All Devices, All Groups, All Folders, or a specific device, group, folder, or user. On the right panel, click on one of these tabs: Status, Audit Trail, Clients, Rogue APs, Rogue Clients, AppRF, VisualRF, Alerts, Events, or Reports. You will see a dashboard or report that shows the relevant information for your selection. For example, if you click on All Devices > Status, you will see a dashboard that shows the status of all devices on your network.
Use the troubleshooting tools and features: On the dashboard or report, you will see various tools and features that help you troubleshoot network issues, such as:
Device commands: You can use AirWave to send commands to your devices via SSH or Telnet, such as ping, traceroute, show, or debug. This can help you test the connectivity, configuration, or performance of your devices. To use this feature, click on the device name and then click on Commands.
Device logs: You can use AirWave to view the logs of your devices, such as syslog, SNMP traps, or configuration history. This can help you identify any errors, warnings, or changes that occurred on your devices. To use this feature, click on the device name and then click on Logs.
Device diagnostics: You can use AirWave to run diagnostics tests on your devices, such as connectivity test, configuration test, firmware test, or license test. This can help you verify the functionality and compliance of your devices. To use this feature, click on the device name and then click on Diagnostics.
User details: You can use AirWave to view the details of your users, such as username, MAC address, IP address, device type, device OS, authentication method, role, VLAN, SSID, AP name, signal quality, SNR, RSSI, throughput, session time, application name, application category, application risk level, application response time, application throughput, application sessions, application users, and so on. This can help you understand the behavior and experience of your users. To use this feature, click on the user name and then click on Details.
User search: You can use AirWave to search for a specific user by entering their username, MAC address, IP address, or device type. This can help you locate and troubleshoot a user quickly. To use this feature, click on Clients and then enter your search criteria in the search box.
User history: You can use AirWave to view the history of a user's Wi-Fi location and connectivity over time. This can help you track and analyze a user's movement and performance. To use this feature, click on the user name and then click on History.
User troubleshooting: You can use AirWave to troubleshoot a user's Wi-Fi connectivity issues by running a series of tests that check the user's association status, authentication status guide, we have shown you how to download, install, and use AirWave to manage your network. AirWave is a network management system that supports Aruba and third-party devices, and provides features such as zero-touch provisioning, contact tracing and location tracing, user and application visibility and control, Wi-Fi connectivity health analytics, multivendor and 3rd party integration, and more. We hope that you have found this guide helpful and informative, and that you will enjoy using AirWave to manage your network. If you have any questions or feedback about this guide or AirWave, please feel free to contact us at support@arubanetworks.com. We would love to hear from you and assist you with any issues or concerns. Here are some frequently asked questions (FAQs) about AirWave that you might find useful: Q: How can I access the AirWave web interface?
A: You can access the AirWave web interface by entering the URL of your AirWave server in your web browser. For example, You will need to enter your admin username and password to log in.
Q: How can I update my AirWave license key?
A: You can update your AirWave license key by logging in to the AirWave web interface and clicking on AMP Setup > License. You will see your current license key and the number of devices you can manage with it. To update your license key, click on Update License Key and enter your new license key. Click on Submit to apply the changes.
Q: How can I backup and restore my AirWave data?
A: You can backup and restore your AirWave data by logging in to the AirWave web interface and clicking on AMP Setup > Maintenance. You will see your backup settings and schedule, as well as the list of available backup files. To backup your data manually, click on Backup Now. To restore your data from a backup file, click on Restore next to the file name.
Q: How can I add users and roles to AirWave?
A: You can add users and roles to AirWave by logging in to the AirWave web interface and clicking on AMP Setup > Users & Roles. You will see the list of existing users and roles on your AirWave server. To add a user, click on Add User and enter the user details such as username, password, email, role, group, folder, and preferences. To add a role, click on Add Role and enter the role name and permissions.
Q: How can I contact Aruba technical support?
A: You can contact Aruba technical support by logging in to the Aruba Support Portal at and clicking on Contact Support. You will see the options to contact Aruba technical support by phone, chat, or email. You will need to have a valid account and an active service contract to contact Aruba technical support. 44f88ac181
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